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Mail to On-Grounds Housing

In an effort to reduce lines and wait times at our mailrooms, expanded customer service hours will be offered from Wednesday, September 16 through Friday, September 25:

  • Page & Shannon Mailrooms:  2:00 p.m. to 7:00 p.m.
  • Runk Mailroom:  2:00 p.m. to 6:00 p.m.

We will review package and mail volumes in the third week of September to see if these expanded service hours need to offered further into the month. 


Regular mailroom hours

  • Page, Shannon, and Runk: Monday to Friday, 2:00–5:00 p.m. Mailrooms will be closed on weekends.
  • The Bond, Lambeth, and IRC mailrooms will be closed for the 2020 academic year. Bond residents will pick up mail at the Shannon mailroom; Lambeth and IRC residents will pick up mail and packages at the Page mailroom.
  • Please see your housing area page for information on the mailroom serving your housing.



Housing & Residence Life provides mail services to the majority of on-Grounds undergraduate residents through mailrooms in several locations. Mail information for individual housing areas is available on that area’s webpage.

The mailrooms deliver mail to most residential areas and provide a mail and package pick-up point for items sent through UPS, DHL, FedEx, Priority Mail, Express Mail, and other "accountable mail" (certified and insured) services.

Please be aware that even if the shipping status on a package is listed as "delivered," packages are not available for pick up until they have been routed to the appropriate mailroom. This may take up to one additional business day. Please wait until you have received email notification from Housing & Residence Life to pick up packages.


Mail FAQ

Please see below for some of the most commonly asked questions about on-Grounds mail. If your question is not answered below, please contact

Residents in Brown College should contact University Mail Services with questions regarding mail. Lawn residents and those in Graduate or Faculty & Staff Housing should contact the US Postal Service.

What types of mail can be sent to on-Grounds addresses?

Housing & Residence Life mailrooms accept items sent through the U.S. Postal Service (including Priority Mail, Express Mail, certified and insured mail) and other carriers such as UPS, DHL, and FedEx. We are not able to receive Registered, COD, or Postage Due mail. These items must be picked up at the US Post Office.

We ask senders not to send cash to on-Grounds residents by mail. All important mail items and documents should be insured so that a tracking number is available if there is a problem.

How can I have flowers, food stuffs, or other perishable items delivered to a student?

Simply address the item to the student the same way you would for any other package. You can use the Mailing Address Finder to locate a student's address.

How do I address mail to an on-Grounds resident?

You can use our Mailing Address Finder to find the correct address both for U.S. postal mail and for packages sent via other carriers.

What should I do if the address I used for an undergraduate student is rejected by my shipper?

The address you found on the Mailing Address Finder is the official, valid address given to us by the United States Postal Service. You may try the following:

  • adding "House" after the residence hall name (for example, "Gibbons House" instead of "Gibbons")
  • for Lambeth Apartments, using "Lambeth Field"
  • adding "c/o University of Virginia" to the first line of the address may help

Many shippers online will have an option that allows you to use the address as you entered it, and you may want to select that.

Don't do any of the following:

  • add the words Street, Lane, Road, etc.
  • find and use the GPS street address for the residence hall
  • add any other street name such as Alderman Road, Mccormick Road, Faulkner Drive.

Do the Housing & Residence Life mailrooms handle outgoing mail?

The mailrooms are not able to collect outgoing mail from residents, but blue US Postal Service collection boxes for outgoing letters are located throughout Grounds. Packages need to be taken to a U.S. Post Office. Locations on or near Grounds include the UVA Bookstore, Barracks Road Shopping Center, the Downtown Mall, and Route 29 North.

When will mail and packages be received by the mailrooms?

U.S. mail is received daily before noon, Monday through Friday.

Special carriers such as UPS and FedEx may arrive at any time during the day. UPS generally arrives between 10:00 a.m. and 1:00 p.m. each weekday. All mail and packages are sorted and posted as soon as possible. You will receive an email notification when we have received a package for you.

When can I pick up mail and packages?

Regular Mailroom Hours are 3:00-7:00 p.m. on Mondays-Thursdays, and 2:00-5:00 p.m. on Fridays and Sundays. Mailrooms are closed on Saturdays.

Mail information for individual housing areas is available on that area’s webpage.

When can I pick up mail and packages?

Mailroom pick-up windows are open 3:00-7:00 p.m., Monday through Thursday, and 2:00-5:00 p.m. on Friday and Sunday.

Mail operations continue as usual during breaks and holidays except for holidays when Housing & Residence Life is officially closed. Notices about modified hours will be posted on this page and the Housing & Residence life homepage.

Will my mail be forwarded after I leave on-Grounds housing?

First-class mail will be forwarded for six months. First-class mail does not include magazines, newspapers, and packages delivered by carriers other than the U.S. Postal Service. After six months, all mail will be returned to the sender.

In order for the correct forwarding to happen, please make sure your mailing address in SIS is up to date.