Join Our Team

• Support University and departmental strategic plans by strengthening the first-year experience and growing a second-year experience.
• Engage with professional staff, students, and student staff on a daily basis. Promote student-facing engagement from all levels of Housing & Residence Life.
• Lead the Residence Life team, inclusive of the Resident Staff program and professional staff within Housing & Residence Life.
• Partner with other areas of the department (assignments, facilities, budgeting, conference services, programming) to support the needs of approximately 7400 students in on-Grounds housing.
• Serve as a primary representative for the department and collaborate with other divisional, University, and community stakeholders.
• Foster new partnerships with University offices/organizations including, but not limited to, academic schools, the Career Center, Counseling and Psychological Services, Orientation & New Student Programs, University Judiciary Committee, and University Police.

• Develop shared goals and visions with the professional staff for the Resident Staff program. Meet regularly with the student co-chairs to discuss staffing concerns, provide advice, and solicit feedback on the Resident Staff experience.
• Support and connect with all levels of staff within the Resident Staff program. Attend all major Resident Staff events (night and weekend work is often required).
• Meet with student staff who have questions and concerns about their role, living environment, or resident in their community.
• Indirectly oversee student leadership opportunities available through the Association Councils, First-Year Council, and Second-Year Council.
• Liaise with the faculty and academic staff for specialized living and learning environments, including three residential colleges, language house programs, and the first-year Scholars community.
• Provide strategic direction for an academically and socially supportive living experience for all residential students; partner with academic schools and University offices to support curricular and career goals for students living on Grounds.
• Identify ongoing assessment and evaluation needs for Housing & Residence Life:
  • Provide direction in linking Housing & Residence Life student learning outcomes to Student Affairs core values and skills/competencies.
  • Develop an educational path for departmental staff in areas of strategic planning, assessment models, instrument tools, data analysis, etc.
• Set and manage the operational budget, including funds for programming, staff development, and training.

• Supervise professional staff who coach and mentor entry-level staff (may also include direct supervision of student staff). Develop performance measures for professional staff and conduct evaluations in keeping with University timelines.
• Train and mentor full-time, professional staff members. Advise professional staff in the following functional areas: first-year experience, second-year experience, training & development, Resident Advisor (RA) selection and placement activities, Resident Staff promotions, Resident Staff Evaluations process, and departmental committees.
• Track the progress of accountability measures for Resident Staff including conversations, written documentation, and referral to the Accountability Council. Review information reported through the staff evaluations process as a concern for professional staff, and ensure that direct supervisors are addressing these concerns appropriately.
• Observe trends in and set incremental targets for continuous development of professional staff. 
• Review expectations throughout the year and determine areas for improvement with all direct reports.
• Guide the student training programs for Senior Staff, RAs (O-Week), and Resident Staff in-services so that departmental and divisional priorities are achieved. Verify that legally required sessions are included in the planning process. Contact University partners and provide feedback following training.
• Lead Residence Life team meetings and one-on-one meetings with direct reports.
• Review and decide on all appeals associated with the Accountability Council.

• Review incident reports to determine if residential students or staff are involved. Ensure timely outreach and case management.
• Partner with Student Health and Wellness and the Student Disabilities Access Center (SDAC) concerning student staff and residential students with unique medical needs, including determining facilities accommodations and room changes, and meeting with students to discuss their circumstances.
• Review and approve requests for students to be exempt from the first-year live-on requirement and who wish to be enrolled part-time. 
• Supervise Resident Staff and first-year student parking needs in partnership with Parking & Transportation.
• Resolve escalated situations involving facilities, roommate disputes, psychological concerns, or staff issues. Determine next steps with students and staff and refer individuals to resources.
• Respond to major incidents and crises; assess emergency protocols and provide guidance during critical situations.
• Manage the Housing & Residence Life Response Team and partner with the Student Affairs Student Safety and Support team. Serve as a member of the University’s Threat Assessment Team. Conduct follow-up meetings with students and determine if a student should be referred to the University Judiciary Committee (UJC) or the Honor Committee.

• Serve as a member of the Housing & Residence Life Leadership Team.
• Maintain budgets; oversee accounting and approval of staff expenditures through Workday and the PO system (Supply Room & America-to-Go).
• Plan and implement opening and closing procedures for each semester and during holiday recesses, including staff arrival and departure, room/apartment inspections, and damage billing.
• Verify room rosters at the beginning of each semester and communicate any changes to the HRL Assignments staff.
• Administer the Greeter program with the Admission office and Student Engagement. Assist in organizing and training volunteer greeters to welcome students to the University.
• Lead Residence Life sessions at Summer Orientation.
• Role-model expert knowledge of all residential facilities. Review facilities plans and respond to emergency maintenance requests. 
• Develop safety and security measures for students and staff. 
• Attend staff meetings and other meetings as scheduled.
• Participate in University events including, but not limited to, hall openings and closings, trainings, Orientation, Convocation, and Final Exercises.
• Serve on departmental, Student Affairs, and University committees. Perform all other duties as assigned by supervisors.
• Note: this role is classified as a “responsible employee,” “Campus Security Authority (CSA),” and is “designated.”

Candidates must possess the following required knowledge areas, skills, and abilities:

• Master’s degree or equivalent in Counseling, Higher Education, Student Affairs Administration, or a terminal degree in a relevant field such as Law.
• Six or more years of progressive experience in leadership and supervision.
• Strong commitment to the division’s core values of academic rigor, honor, student self-governance, public service, diversity and multiculturalism, and health and wellness.
• A strong work ethic and desire to serve students.
• Both the humility to learn from staff and students and the confidence not to be intimidated by them.
• Exceptional interpersonal skills and ability to interact collaboratively and effectively with faculty, staff, team members, students, and community/government agencies; ability to connect dots across the University.
• Excellent judgement and discretion, maturity.
• Ability to build trust, remain calm in emergencies, and command respect in a crisis. 

A successful candidate will be expected to perform a number of transactions as they relate to the finances of Housing & Residence Life. Some of these responsibilities include, but are not limited to:

• Assigning costing allocations
• Creating payroll accounting adjustments
• Creating and processing accounting journals
• Adjusting expenses incurred through supplier invoice requests and expense reports
• Creating expense reports as well as assisting others in doing so
• Processing checks and credit card transactions
• Billing internal University customers via Internal Service Delivery.

• Education: Bachelor's degree
• Experience: At least two years of experience in accounting, finance, business, or academic administration
• Equivalent experience will be considered in lieu of a degree (six or more years of relevant experience)