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Housing & Residence Life offers employment opportunities for students and staff throughout the year. Each year we hire approximately 325 students who make substantial contributions to the residential community at UVA. We would love to have you join our team!
 

Administrative Openings
 

Assistant Deans, Student Affairs, Housing & Residence Life (HRL)

HRL is seeking two (2) Assistant Deans for key roles within Residence Life to help meet current challenges, achieve our strategic initiatives, and bring the University's 2030 plan to fruition. Working within a newly expanded staffing plan, these Assistant Deans will lead, guide, and coach full-time Residence Life Coordinators (RLCs) and Program Coordinators (PCs), who will in turn support our student staff.

Successful Assistant Dean applicants will assume management of strategic University and divisional priorities, including first-year experience, second-year experience, residential academic programs, and residence life operations and we are seeking professionals with experience in any of those areas.

These Assistant Dean roles are full-time University Managerial and Professional Staff positions with benefits.

Responsibilities

Assistant Deans in the Division of Student Affairs have responsibilities in programmatic, student support, and incident response support areas.

  • Programmatic responsibilities depend on the particular Assistant Dean’s assignment, but may include program design, implementation, and/or support services related to the assigned program.
  • Student support responsibilities include mentoring, training, and/or supervising professional staff, graduate staff, and student leaders, as well as helping students solve problems and respond appropriately to challenges and/or crises.
  • Finally, Assistant Deans may have responsibilities relating to incident response and crisis management.

Qualifications

The below qualifications are required or preferred, as noted.

Required

  • A Master’s degree in Student Affairs Administration, Higher Education Administration, or a related field.
  • An understanding of diversity, equity, and inclusion, as well as demonstrated leadership and effectiveness in promoting respect and appreciation for diversity and pluralism among students and staff.
  • Professional experience in a Housing & Residence Life position.

Preferred

  • Experience in residence life and supervising staff.
  • Ability to utilize technology in the delivery of student programs.
  • A minimum of seven (7) years of progressive professional experience.

In addition, a competitive applicant for the Assistant Dean position will possess many of the following preferred knowledge areas, skills, and abilities:

  • A passion for Housing & Residence Life and partnering with student leaders.
  • Excellent organizational, oral, and written communication skills.
  • The ability to gain students’ confidence, and provide sound advice to full-time staff, graduate staff, student staff, and students.
  • Resourcefulness, with a talent for knitting together multiple resources, evaluating information, and identifing alternative solutions.
  • Capability to work both independently and as part of a team (i.e. provides direct support to senior professionals and completes tasks without immediate supervision).
  • Capacity to conceptualize the University's educational mission, strategic aims, and programs, with an understanding of University student culture and the student self-governance model.
  • Preferred targeted knowledge areas include Incident Response & Crisis Management and/or legal, regulatory, and policy issues.

All interested applicants are encouraged to apply to posting #R0028729 at uva.wd1.myworkdayjobs.com/UVAJobs. This posting also contains additional information about the positions.

Candidates are encouraged to have complete applications submitted by September 30, 2021, although positions will remain open until filled.

 

Associate Director of IT Operations

HRL is seeking an Associate Director of IT Operations to manage the day-to-day operation of technology supporting our full-time administrative staff and student staff. This is a full-time University Managerial and Professional Staff position with benefits, responsible for a range of services in support of the mission to provide a secure, reliable, and cost-effective technology environment.

Responsibilities

The Associate Director will be responsible for supervising IT staff, resolving technical problems, monitoring and maintaining equipment and systems, and supporting housing management applications.

  • Supervision and Performance Management: Provide direct supervision for three IT staff members, ensuring they provide high-quality customer service through courteous and professional communication and consistent follow-up.
  • Technical Support: Facilitate the diagnosis and timely resolution of problems related to desktop and laptop computers, mobile devices, printers, digital signs, electronic door access, and associated software systems.
  • Technology Management: Prepare short- and long-range plans and budgets for the department's IT operations. Supervise card-based electronic door access control services in HRL facilities.
  • Application Support: Support departmental software applications including StarRez housing management system. Assist HRL staff with reporting, data collection, assessments, forms, surveys, and data analysis.

Please see the full job posting for more details.

Qualifications

The below qualifications are required or preferred, as noted.

Required

  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related discipline. 6-10 years of relevant and progressive experience may be considered in lieu of a degree.
  • 5 years of relevant work experience, including experience supervising technical staff.
  • Current and valid U.S. driver’s license.

Preferred

  • Experience with StarRez or equivalent housing management software
  • Experience with KACE or equivalent system management software
  • Experience with CBORD or equivalent access control management software
  • Experience with SharePoint, PowerBI, and other Office 365 tools and applications
  • Knowledge of SQL programming language
  • Knowledge of HTML, CSS, and PHP for web application programming

In addition, a competitive applicant for the Associate Director position will possess the following preferred knowledge areas, skills, and abilities:

  • In-depth knowledge of a broad range of hardware and software technologies used in a university business environment, including Windows, Mac OS, and iOS platforms
  • Experience supporting enterprise applications, maintaining databases, and preparing reports
  • Proven troubleshooting skills and the ability to diagnose and resolve complex desktop software, hardware, and network issues
  • Strong leadership, sound judgement, and a high degree of personal initiative
  • Demonstrated ability to work effectively as part of a team and to supervise the work of others
  • Excellent customer service and relationship-building skills, including the ability to work with a diverse population
  • Advanced verbal and written communication skills, and ability to present proposals/ideas and to communicate complex technical information to novice computer users
  • Project management skills, high attention to detail, and ability to organize tasks to meet deadlines
  • Willingness and ability to master new systems, technologies, and processes quickly

All interested applicants are encouraged to apply to posting #R0027890 at uva.wd1.myworkdayjobs.com/UVAJobs. This posting also contains additional information about the position.

 

Technology Support Specialist

HRL is seeking a Technology Support Specialist, responsible for the setup, maintenance, troubleshooting, and timely resolution of problems related to desktop and laptop computers, mobile devices, printers, digital signs, conference rooms and other audio-visual equipment, and all associated software systems. This is a full-time, non-exempt position with benefits.

Responsibilities

The Technology Support Specialist will have responsibilities in the following areas:

  • Technical Support: Provide customer service through the department’s Help Desk to resolve common technical support issues. Configure, test, install, deploy, and upgrade Windows and MacOS computers, printers, and mobile devices.
  • Projects and Maintenance: Proactively identify potential problems through regular inspections and preventative maintenance. Purchase equipment and supplies and coordinate repair work by outside service providers as requested.
  • Reporting, Documentation, and Records: Document support requests and update procedures in the department’s knowledge base. Maintain hardware and software inventories, and coordinate disposal of surplus equipment.

Please see the full job posting for more details.

Qualifications

The below qualifications are required or preferred, as noted.

Required

  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related discipline. Relevant experience may be considered in lieu of a degree.
  • At least 1 year of work experience in technical support in a complex business environment.
  • Current and valid U.S. driver’s license.

Preferred

  • At least 3 years of relevant work experience.

In addition, a competitive applicant for the Technology Support Specialist position will possess the following preferred knowledge areas, skills, and abilities:

  • Excellent customer service skills, including ability to work with a diverse customer base and to communicate tactfully with users of varying technical abilities
  • In-depth knowledge of hardware and software technologies used in the university environment, including common office applications and Windows, Mac OS, and iOS platforms
  • Working knowledge of current information technology concepts and terminology, computer security best practices, and network environments
  • Proven troubleshooting skills and the ability to diagnose and resolve complex software, hardware, printing, audio-visual, and network issues
  • Demonstrated ability to work effectively as part of a team and to make appropriate independent decisions and recommendations
  • Advanced verbal and written communication skills, including ability to clearly document processes and to communicate complex technical information to novice computer users
  • High attention to detail, and ability to organize tasks to meet deadlines under time pressure
  • Willingness and ability to master new systems, technologies, and processes quickly

All interested applicants are encouraged to apply to posting #R0028878 at uva.wd1.myworkdayjobs.com/UVAJobs. This posting also contains additional information about the position.

 

Student Employment

In addition to administrative positions posted on this page, please see the pages for Resident Staff selections for information on those openings and the processes to apply. Don’t forget that our friends at Conferences@UVA offer job opportunities in which students welcome and support University guests.

These positions are often the first step in a multi-year commitment with Housing & Residence Life. We place a great deal of trust in our students, and we value the contributions they make to our department and the University.

 


Non-Discrimination Policy

The University of Virginia does not discriminate on the basis of age, color, disability, gender identity, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family and genetic information, in its programs and activities. See the Notice of Non-Discrimination and Equal Opportunity for more information.