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Mail to On-Grounds Housing

Note: For the summer, all mail will be located at the Shannon mail room. Mailroom pick-up windows are open 1:00-4:00 p.m., Monday through Friday. The mail room will be closed on Memorial Day (May 29) and Independence Day (July 4).

Housing & Residence Life provides mail services to the majority of on-Grounds undergraduate residents through mailrooms in several locations. Mail information for individual housing areas is available on that area’s webpage.

The mailrooms deliver mail to most residential areas and provide a mail and package pick-up point for items sent through UPS, DHL, FedEx, Priority Mail, Express Mail, and other "accountable mail" (certified and insured) services.

Please be aware that even if the shipping status on a package is listed as "delivered," packages are not available for pick up until they have been routed to the appropriate mailroom. This may take up to one additional business day. Please wait until you have received email notification from Housing & Residence Life to pick up packages.

Please see below for some of the most commonly asked questions about on-Grounds mail. If your question is not answered below, please contact

Residents in Brown College should contact University Mail Services with questions regarding mail. Lawn residents and those in Graduate or Faculty & Staff Housing should contact the US Postal Service.

What types of mail can be sent to on-Grounds addresses?

Housing & Residence Life mailrooms accept items sent through the U.S. Postal Service (including Priority Mail, Express Mail, certified and insured mail) and other carriers such as UPS, DHL, and FedEx. We are not able to receive Registered, COD, or Postage Due mail. These items must be picked up at the US Post Office.

We ask senders not to send cash to on-Grounds residents by mail. All important mail items and documents should be insured so that a tracking number is available if there is a problem.

How do I address mail to an on-Grounds resident?

You can use our Mailing Address Finder to find the correct address both for U.S. postal mail and for packages sent via other carriers.

Do the Housing & Residence Life mailrooms handle outgoing mail?

The mailrooms are not able to collect outgoing mail from residents, but blue US Postal Service collection boxes for outgoing letters are located throughout Grounds. Packages need to be taken to a U.S. Post Office. Locations on or near Grounds include the UVA Bookstore, Barracks Road Shopping Center, the Downtown Mall, and Route 29 North.

When will mail and packages be received by the mailrooms?

U.S. mail is received daily before noon, Monday through Friday.

Special carriers such as UPS and FedEx may arrive at any time during the day. UPS generally arrives between 10:00 a.m. and 1:00 p.m. each weekday. All mail and packages are sorted and posted as soon as possible. You will receive an email notification when we have received a package for you.

When can I pick up mail and packages?

During the summer, all mail is located at the Shannon mail room. Mailroom pick-up windows are open 1:00-4:00 p.m., Monday through Friday.

The mail room will be closed on Memorial Day (May 29) and Independence Day (July 4).

When can I pick up mail and packages?

Mailboxes are available 24 hours a day and need to be checked daily. Please keep your mailboxes locked.

Mailroom pick-up windows are open 3:00-7:00 p.m., Monday through Thursday, and 2:00-5:00 p.m. on Friday and Sunday.

Mail operations continue as usual during breaks and holidays except for holidays when Housing & Residence Life is officially closed. Notices about modified hours will be posted on this page and the Housing & Residence life homepage.

What should I do if I receive mail addressed to someone else?

If any mail that is delivered to you is not yours, it needs to be returned to the mailroom. Use the designated misplaced mail drops to return the mail.

Will my mail be forwarded after I leave on-Grounds housing?

First-class mail will be forwarded for six months. First-class mail does not include magazines, newspapers, and packages delivered by carriers other than the U.S. Postal Service. After six months, all mail will be returned to the sender.

In order for the correct forwarding to happen, please make sure your mailing address in SIS is up to date.

I forgot my mailbox combination. Where can I find it?

Students living in Brown College, Hereford College, Gooch, Johnson and Weedon, and Shea House use a combination to access their mailboxes. If you've forgotten your mailbox combination, you can access it at