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Locks and Lockouts

We've compiled a list of common topics related to accessing your room. If you have a question not answered here, please contact the Access Control office of Facilities Management at 434.924.8886.

Please report all lost or stolen access cards and keys online.  Residents in Graduate and Faculty/Staff Housing should report lost keys by contacting Housing & Residence Life.

My door has a keyless lock. How do I use it?

For Bice, Faulkner, Lambeth, Cauthen, Courtenay, Dunglison, Fitzhugh, Gibbons, Gooch, Kellogg, and Woody:

  • Place your University ID near the lock. The red and green LED lights will alternate back and forth.
  • Enter your PIN code followed by the pound sign (#). The green LED will flash once, indicating you may open the door.

For Balz-Dobie, Lile-Maupin, Shannon, Tuttle-Dunnington, and Watson-Webb:

  • Swipe your University ID. The red and green LED lights will alternate back and forth.
  • Enter your PIN code followed by the pound sign (#). The green LED will flash once, indicating you may open the door.

What do I do if I forgot the PIN for my keyless lock?

PINs can be reset through a website on your mobile phone - see Access Control from your Phone.

The Housing & Residence Life Office can reset PINs Monday to Friday between the hours of 8:00 a.m. and 5:00 p.m. You must visit in person and present a photo ID when requesting a PIN reset. No email or telephone requests can be accepted.

What do I do if my room requires a key and I'm locked out?

If you are locked out of your room during the following hours, you may come to the Borrowed Key Room and borrow a key:

  • Academic year hours:
    • Monday - Friday: 8:00 a.m. to midnight
    • Saturday and Sunday: 4:30 p.m. to midnight
  • When classes are not in session:
    • Monday - Friday: 8:00 a.m. to 4:30 p.m.

The Borrowed Key Room is located on the ground floor of Echols House.  Please enter from the rear parking lot. You must present a student ID or other photo ID (driver's license, state ID or military ID). If you do not have your ID, you may bring another student who has their student ID to vouch for you.

If you are locked out after Key Room hours, call the Facilities Service Desk (434.924.3053). Your call will automatically be forwarded to Systems Control, and a member of the emergency call-back staff will be dispatched to your location. You must show this person your ID, and you will be billed a $75.00 fee.

Can my parents borrow my key for me?

Under NO circumstances will we issue a key to anyone except for the legal residents of that room.

When do I need to return a borrowed key?

All borrowed keys are due back by midnight unless checked out after 11:00 p.m., in which case the key is due back by noon the following day. If the borrowed key is not returned on time, the key is automatically assumed lost and all affected locks will be changed. The borrower will be responsible for all costs incurred in the changing of locks.

What do I do if I have lost my key?

In accordance with our security policy, all affected locks must be changed if you lose a key.  Lock changes will occur regardless of the circumstances surrounding the key loss.

  • Undergraduate housing residents should report the lost key(s) using the online lock change request. Your student account will be billed $100.00 per lock changed.
  • Graduate and Faculty/Staff housing residents should report the lost key(s) by contacting Housing & Residence Life.  You will be billed for the lock change(s) along with your next rent payment.

Stolen keys should be reported to the University Police. The lock change will be made at no charge to the victim as long as a copy of the police report is provided to the Housing & Residence Life Office within 24 hours.

Locks are usually changed within the same day. You and your roommate(s) will need to come to the Key Room and sign for your new room keys. You and your roommate(s) must present IDs to pick up your new keys. No exceptions.

I lost my ID. Can I borrow one from the Key Room?

You must immediately report your lost ID, then go the ID Card Office on the first floor of O-Hill Dining to purchase a replacement ID. Please refer to the University ID Card Office for information.

If you are locked out after ID Card Office hours, some keyless locks can be operated using your mobile phone until you are able to obtain a new ID - see Access Control from your Phone.

For all other keyless locks, if you lose your ID between 5:00 p.m. and midnight during the academic year, you may come to the Key Room to receive a temporary access card. You will need to get a permanent replacement card from the ID Office and return the temporary card to Access Control on the next business day.

If you are locked out after Key Room hours and not able to use your mobile phone, you can use the emergency blue phones to call a roommate to let you in or call Systems Control (434.924.3053). Once you contact Systems Control, a $75.00 fee is charged for call-back staff to respond.

Do you have temporary mail keys?

No. If you lose your mail key, you will need to report it online and we will issue you a new one. Residents in Graduate and Faculty/Staff Housing should report lost mail keys by contacting Housing & Residence Life. The cost for a replacement mail key is $3.00.

My room/apartment door lock is not working properly. What should I do?

Place a work order to report the problem during normal business hours, 8:00 a.m. to 5:00 p.m., Monday through Friday. If your lock is not working after business hours, or on a weekend or holiday, please call 434.924.3053. Your call will automatically be forwarded to Systems Control for response by emergency call-back staff.