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Locks and Lockouts

We've compiled a list of common topics related to accessing your room. If you have a question not answered here, please contact Housing & Residence Life at 434.924.3736 or housing@virginia.edu.

Please report all lost or stolen access cards and keys online.  Residents in Graduate and Faculty/Staff Housing should report lost keys by contacting Housing & Residence Life.

My door has a keyless lock. How do I use it?

For Cauthen, Courtenay, Dillard, Dunglison, Fitzhugh, Gibbons, Gooch, Johnson & Weedon, Kellogg, Malone, Woody, upperclass apartments (Bice, Copeley, Faulkner, Lambeth), Residential Colleges (Brown, Hereford, IRC), and Language Houses (Shea, French, Spanish):

  • Place your University ID on the lock. The lock may not read your card it if is held too far away. The red and green LED lights will alternate back and forth.
  • Enter your PIN code followed by the pound sign (#). The green LED will flash once, indicating you may open the door.

For Balz-Dobie, Lile-Maupin, Shannon, Tuttle-Dunnington, and Watson-Webb:

  • Swipe your University ID. The red and green LED lights will alternate back and forth.
  • Enter your PIN code followed by the pound sign (#). The green LED will flash once, indicating you may open the door.

What do I do if I forgot the PIN for my keyless lock?

PINs can be reset through a website on your mobile phone - see Access Control from your Phone.

The Housing & Residence Life Office can reset PINs Monday to Friday between the hours of 8:00 a.m. and 5:00 p.m. You must visit in person and present a photo ID when requesting a PIN reset. No email or telephone requests can be accepted.

What do I do if my room requires a key and I'm locked out?

If you are locked out of your room, please call Systems Control at 434.924.3053 (day or night). There will be a $75 charge for after-hours calls.

A member of the facilities staff will be dispatched to your location. You must present a student ID or other photo ID (driver's license, state ID or military ID). If you do not have your ID, you another student who has their student ID may vouch for you.

What do I do if I lose my key?

In accordance with our security policy, all affected locks must be changed if you lose a key.  Lock changes will occur regardless of the circumstances surrounding the key loss.

  • Undergraduate housing residents should report the lost key(s) using the online lock change request. Your student account will be billed $100.00 per lock changed.
  • Graduate and Faculty/Staff housing residents should report the lost key(s) by contacting Housing & Residence Life. You will be billed for the lock change(s) along with your next rent payment.

Stolen keys should be reported to the University Police. The lock change will be made at no charge to the victim as long as a copy of the police report is provided to the Housing & Residence Life Office within seven (7) business days.

Locks are usually changed within the same day. You and your roommate(s) will need to sign for your new room keys. You and your roommate(s) must present IDs to pick up your new keys. No exceptions.

What do I do if I have lost my ID?

You must immediately report your lost ID, then go the ID Card Office on the first floor of O-Hill Dining to purchase a replacement ID. Please refer to the University ID Card Office for information.

If you are locked out after ID Card Office hours, some keyless locks can be operated using your mobile phone until you are able to obtain a new ID - see Access Control from your Phone.

For all other keyless locks or if you are not able to use your mobile phone, you can use the emergency blue phones to call a roommate to let you in or call Systems Control (434.924.3053). Once you contact Systems Control, a $75.00 fee is charged for call-back staff to respond.

Do you have temporary mail keys?

No, mailbox locks must be changed if you lose a key. Residents in Graduate and Faculty/Staff Housing should report lost mail keys by contacting Housing & Residence Life.

My room/apartment door lock is not working properly. What should I do?

Place a work order to report the problem during normal business hours, 8:00 a.m. to 5:00 p.m., Monday through Friday. If your lock is not working after business hours, or on a weekend or holiday, please call 434.924.3053. Your call will automatically be forwarded to Systems Control for response by emergency callback staff.