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Making Reservations FAQs

Reserving Your Stay

How do I book on-Grounds accommodations?

Go to the Book Your Reservation page and select the event you will be attending. You’ll see the applicable accommodation options including rates. You can click the “Book Your Reservation” button to proceed with the reservation (during which you’ll select your preferred accommodation, if applicable).

Payment by credit card is required at the time of your reservation.

I’ll be in Charlottesville for a non-UVA event. Can I book accommodations on-Grounds?

No. Sorry, but we only offer on-Grounds accommodations in conjunction with selected UVA-sponsored events and activities. You can find the events for which on-Grounds accommodations are offered on our Book Your Reservation page,

Do you accept payment other than credit cards?

No. Sorry, but we cannot accept Travelers Checks, personal checks, or money orders. Conference Services accepts Visa, MasterCard, American Express, or Discover for online payment.

If I submitted a reservation form without payment, will space be held for me?

No. Full payment is required at the time of your reservation in order for your request to be processed.

Do you offer accommodations for guests with disability-related or medical need?

Yes. The reservation form includes space for you to provide information about disability-related or medical accommodations required during your stay. Please indicate your need on the form, and we will make appropriate arrangements.

What if I have to cancel my reservation? Will I receive a refund?

All cancellations must be submitted in writing to be honored, using the program’s Change and Cancellation Form. This form can be found on the page for the event.

Also see our Changes and Cancellations FAQ for specifics regarding your event’s change and cancellation policies.

How will I receive my refund?

Your refund will be credited to the card used to make the original payment within one business week of the time that we receive your cancellation form.

I need to add guests to my reservation. How can I do that?

All changes must be submitted in writing using the program’s Change and Cancellation Form. This form can be found on the page for the event.

Fill out Section A of the form, sign it, and send it to us.

Two members in my group want to arrive on a different day. Should I make a separate reservation?

No. Please submit one reservation listing all group members. Then use the Change and Cancellation Form for that event (found on the page for the event) to change the dates for members of the party arriving on a different day.

One person in my party is no longer coming, but I found someone else to take their spot. What do I need to do?

Fill out the appropriate sections of the Change and Cancellation Form for your event (found on the page for the event), sign it, and send it to us.